Confirmed Service Customer
Made appointment, was there 30 minutes earlier than appointment, took my vehicle to the back in 15 minutes from arriving. After that EVERYTHING went down hill from there. It took 2 1/2 hours for a oil change and tire rotation. Girl at the check in desk was rude to me when I tried to pay, she had her red phone in her hand up to her mouth talking, so I waited and went to desk around the wall and was told to go back over there who was on her phone. She eventually got off the phone and looked at me and said, I wasn't on my phone, I was on my tablet. Well you were holding the red phone in your hand up to your mouth talking while looking at the computer screen, So it sure looked like you were on your phone! Told me she doesn't have my ticket to just go back in the waiting room and they'll come get you when it's ready! The ONLY person that was nice was Daisy, I think her name was.
Carol T.
LUMBERTON,
TX
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