Review Details

Scheduled transmission diagnosis or service /oil change/ tire rotation and balance a week in advance. Was told upon arrival that I woukd not have my transmission looked at that day because there was only 1 tech and the next avaliable appointment was in 3 months. She stated I should try Classic in Beaumont. That's understandable, but I would rather have been told before the appointment time so that I could have cancelled the appointment and tried to get in at the alternate dealership. Also the waiting area had a very strong smell of body odor. There was no coffee, water, or anything for customers. There is a vending machine but it only takes cash. I tried to walk around to get fresh air but got immediately bombarded with a gentleman (although a polite one) trying to get me to trade in my truck for a new one even though I clearly stated I was just there for service. oil change and tires took just short of 3 hours to complete but I was one of 2 people in the waiting room. I stated that my transmission was having issues and she just said better get it serviced before the power train warranty expires...yes...thats what I was trying to do. Please review the upcoming appointments and contact accordingly if the maintenance or service cannot be completed. I took a day off to bring my truck in.